Refund Policy

Requesting a Refund

Sometimes, despite our best intentions, a customer may want to cancel their order. If that is the case, we respectfully request that they complete a ‘Request Refund’ form.

To complete the form, you will need the:

• Product name.

• Order reference number.

• Email address used when making the purchase.

• Reason for requesting a refund.

TopMediai aims to process each request for a refund within one business day of receiving the request. Each request is assessed according to the criteria listed below.

Money Back Guarantee

TopMediai products generally feature ‘free trial’ versions, which allow the customer to test the tools for flaws, and to ensure that it is working correctly on their device.

If no problems were evident, and communicated to TopMediai’s Customer Support Team, during the 60-day trial period, then the order may not be cancelled.

Eligibility for Refund

Under the 60-day Money Back Guarantee, refunds will only be granted in the following circumstances listed below, with the money credited to the account originally used to make the purchase.

• If the tool malfunctions due to a technical problem that is unable to be resolved within the trial period, and the customer is unwilling to wait for a software update, TopMediai will refund the purchase price.

• If the online tool suffers a fatal malfunction, TopMediai will either refund the purchase price, or offer an exchange for a different product, at the customer’s discretion.

• If the customer mistakenly duplicates the purchase of the software, or purchases a similar type of software, then TopMediai will either refund the purchase price of one of them or offer an exchange for a different product.

• If the order information for the tool has not been received by the customer within 24 hours of making payment, and the customer has not received a response from the Customer Support Team within 48 hours of notifying them of the issue, then TopMediai may either cancel the order or offer a full refund.

• If the customer does not receive an auto-renewal notification by email prior to the subscription being auto-renewed against the customer’s wishes, TopMediai will offer a refund if contacted within 7 days of the renewal.

• If two or more payments were made for the same product due to a technical issue with the customer’s payment platform, TopMediai will refund the extra payments.

Ineligibility for Refund

Unfortunately, there are circumstances where TopMediai will not be able to offer a refund but may offer to exchange for a different type of tools.

These circumstances are detailed below:

• Since purchasing, the customer has found the same product being sold elsewhere for a lower price.

• Since purchasing, the customer has bought a similar product from a different provider.

• The customer purchased the product on special terms during a sales promotion.

• The customer has repeatedly and intentionally purchased similar products.

• Since third-party payment processing services are used, it is not possible for TopMediai to monitor the legitimacy of payments, so fraudulent use of credit cards and unauthorized transfers must be resolved between the customer and the issuer of their credit card(s). TopMediai will assist where able.

• Failing to properly understand the functions and capabilities of the product(s) through not reading the product description thoroughly before purchasing the software.

• Refusal to supply a reason for requesting a refund.

As stated in our Refund Policy above, TopMediai is committed to customer satisfaction. To that end, TopMediai’s Customer Support Team is always willing to take feedback, and consider suggestions, from customers. TopMediai will make every effort to resolve customers’ problems.