Get answers about product related technical questions. If you can't find your answer here,
please feel free to contact us, we will reply within 24 hours on weekdays.
TopMediai text to speech provides 3200+ ai voices. And we will keep upgrading them.
2. How to quickly locate and select the voice I want?
Method 1: Start with categories and switch between different voice categories to find the voice you want.
Method 2: Click the search box, and then enter the name to search for your desired voice in a second.
3. What is the meaning of the label of the voice?
VIP: The voice under this tag needs to be paid to use.
Hot: The voices under this tag are free to use. But please know that unpaid users only have 5,000 free characters to use.
4. What if I don't find the voice I'm looking for?
No worries.
Method 1: You can use our ai voice cloning to clone the voice you desire with ease.
Method 2: We'll update the voices regularly, too. You can leave a message on our discord and write down the voice you want.
5. How can I preview the voices? And do all voices support the audition?
Method 1: Please click the play button to preview the voices. (Sorry, for now, not all the voices support the audition. But we are working hard on making all voices' audition)
Method 2: For Non-VIP voices (voices with hot tag), you can use the given 5,000 free characters to manually convert the results to preview.
6. Can I use the trial version without paying? Will I be asked to pay the money before starting to use?
Yes, users will have 5,000 characters for free to try our text to speech conversion using those voices with hashtag hot.
1. How many languages and accents do you support?
There are English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Cantonese, Vietnamese, Swedish, Finnish, Arabic, Estonian, Filipino, Greek, Gujarati, Hebrew, Korean, Lao, Hindi, Croatian, Czech, Danish, Hungarian, Icelandic, Indonesian, Irish, Japanese, Pashto, Persian, Polish, Romanian and so on.
2. Where can I choose the language?
As shown in the screenshot, next to the search box, you can select the target language.
And please know that if you select different target languages, and the resulting sound language is the selected target language.
1. How to use the parameters?
If you select a voice and find that the parameter area is grayed out and cannot be clicked, it means that the voice does not support parameter editing. For now, parameters are supported for voices under the real people tab with the hashtag hot.
We are working hard on optimizations so that all voices support parametric adjustment.
1. What’s the maximum amount of text I can generate at a time?
VIP users: 2000 characters can be entered at a time.
Non-VIP users: Only 250 characters can be input at a time. But please know that unpaid users only have 5,000 free characters to use.
2. How do I know how many characters I have remaining?
You can view your remaining characters in the bottom right corner of the input box. Please see the screenshot below.
3. Will the remaining free characters be discarded after payment?
No, after payment, the remaining free characters and paid characters will be aggregated together, and all of them will be supported for users to use together.
1. What are your text to speech subscription plans?
Please click here to learn more about our subscription plans.
2. Do you have voice cloning?
Yes, we do have voice cloning service. And each subscription plan enables you to clone your voice. The difference between different plans is the number of clones.
3. Does your text to speech have api?
Yes, for now, our text to speech api is free to use. We are working on a customized api package for the enterprise. Stay tuned.
4. At which point in time can I cancel my subscription?
You can cancel your subscription at any time. At the next billing cycle we will not resume your subscription and you will be downgraded to the free tier.
5. Can I cancel the subscription after purchase and how?
Yes, you can cancel it anytime. Check here to read the guide.
1. Why can only three voices be saved after conversion?
Yes, currently the product only supports saving three conversion records. But don't worry, we will launch the audio storage module soon,
you can find your converted audio records at any time, please look forward to it.
2. What are the possible causes of a conversion failure?
Case 1: Your Internet status is not good. Please check your network.
Case 2: The voice you have selected is currently being used by many people, please try again later.
Case 3: Check out if there are emojis in your text, which may cause conversion failures.
1. Where can I find the downloaded audio on the mobile side?
Safari browser: mobile file APP → file list → find the converted audio files can be.
Other browsers (Google, Firefox, Edge): the browser can use its own download path.
2. How many times can I download the generated audios?
You can download the generated audios for unlimited times for free.
3. What are the formats of the output audio?
Users can download the output audio in the format of WAV.
1. Which languages are supported in your voice cloning?
For now, 28 languages are supported, including English, Japanese, Chinese, German, Hindi, French, Korean, Portuguese, Italian, Spanish, Indonesian, Dutch, Turkish, Filipino, Polish,
Swedish, Bulgarian, Romanian, Arabic, Czech, Greek, Finnish, Croatian, Malay,Slovak, Danish,Tamil, Ukrainia.
2. What file formats does voice cloning support?
wav/mp3/aac/flac/aiff/opus/ogg/oga/m4a
3. How to use your voice cloning?
Users can use our ai voice cloning in two methods, upload files or read the sample texts. The specific operating steps will be guided within the product.
1. Can the content I generate be used for commercial purposes?
You are accountable for all the files you upload to and create on the platform, as well as the outcomes of sharing those files elsewhere. If you're
uncertain about whether it's permissible to publish content with a replicated voice, we recommend that you take into account your country's copyright laws before sharing any such content.
1. Why can't I see the product update?
PC users: press ctrl+F5 to force a page refresh.
Mobile users: In your phone's Settings, or in your browser's Settings, clear the cache. Then refresh the interface.
2. What devices and platforms does this product support?
It can be used on all pc and mobile devices.
3. Will you continue to update new features?
Yes, for sure. We will continue to iterate and introduce more new features, such as speech-to-text, intelligent rewriting, and so on. Stay tuned.
4. How do I reach your team?
You can reach out to us by sending us your query at support@topmediai.com.
More questions:
If you want to learn more, you can contact our customer service email. (support@topmediai.com)
Or join our discord. Get answers faster in discord. Welcome to join and feedback.
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